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Last Updated on January 1, 2023
NPO App Inc. (“NPO App”) is committed to respecting and protecting your privacy by developing and deploying technology intended to give you a powerful and safe online experience. We want you to use our Website and the NPO App services or applications made available by NPO App through a paid subscription or through a free account (collectively the “Services”) with the knowledge that personal information you give us is held in accordance with the law. This privacy statement discloses the privacy practices for https://app.npoapp.com. “Services” mean NPO App’s subscription-based platform for nonprofit organizations, including but not limited to, program and activity management, event ticketing and payment processing, donations and payment processing, surveys and evaluations, contact management, client management, calendar, content repository, nonprofit campaigns, help desk and project and task management. Certain of these Services are available at no charge.
This Privacy Policy applies to all of your activities on our Website, use of Services and mobile applications.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS IN THIS PRIVACY POLICY, PLEASE DISCONTINUE USING THE WEBSITE AND THE SERVICES.
We reserve the right to periodically update and change this Privacy Policy and will post any changes to this Privacy Policy on this page. Therefore, we encourage you to review this Privacy Policy periodically. If you have any questions about this Privacy Policy, please contact us by email at support@desk.npoapp.com.
NPO App takes reasonable security precautions to protect the personal information that we collect and you provide to us. We use up-to-date industry-accepted tools and technology protocols, including but not limited to, firewalls and encryption, to protect against the loss, misuse and unauthorized alteration of the information we collect. NPO App helps to protect your information by working with our service providers who provide a secure and safe environment for credit card donations, purchase of event tickets and merchandise. Please remember that the safety and security of your information also depends on you. Where we have given you (or you have chosen) a logon ID or password to access certain Services or areas of the Website, you are responsible for keeping this ID and/or password confidential. We ask that you not share such information with anyone or allow anyone to sign-in using your credentials.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we put in place for your protection.
NPO App collects two (2) types of information: personal information you submit to us voluntarily and information we collect automatically when you use our Website or Services.
“Personal information” is data that can be used to uniquely identify or contact a single person. Personal information we collect may include:
We may also collect information such as your organization’s name, your title within the organization, industry type and 501(c)(3) status, and other business information about the organization. We may collect information from you when you use our Website, such as when you sign up for a NPO App account, when you use the Services, subscribe to our newsletters, register to attend a webinar, or make a donation.
When you submit payment information via the Website, you consent to providing your payment information to our service providers processing the payment to the extent required to provide our Services to you. When we collect payment information directly from you, we transmit this payment information directly to our service provider. For donations and event ticket and merchandise purchases and subscriptions for our Services, we store the last four digits of the card number and the expiration date.
This information may be provided to NPO App in any of the following ways:
NPO App also collects information from you automatically. Like most website administrators, we use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We may also transfer small files to your browser or device (“Cookies”) what allow us to collect certain information. We also use third-party services to collect usage information to better understand and improve the suer experience. Usage information collected using third-party services is stored on the servers of the third-party service providers.
NPO App gathers this information to track website visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our Services. IP addresses that are recorded by our log files are not linked to personal identifiers.
NPO App may use the information we collect in accordance with this Privacy Policy for the following purposes:
If you are a donor and/or purchase tickets for events and/or purchase merchandise through the use of the Services, the information that you provide is used only to complete your donation, ticket or merchandise purchase, provide you with a receipt and provide you with your donation history.
If you are a customer of NPO App or a potential customer of NPO App, you may choose to register to receive additional information or Services from NPO App. When you register, we request personal information about you such as your name, email address and/or telephone number, and we may ask for other information to enable us to provide a more relevant, personalized service to you. The information you provide may be stored in our databases. We endeavor to limit our requests for personal information to information we believe is minimally necessary to achieve our stated collection purposes. We may also supplement your profile information with publicly available data, such as zip codes and other demographic information.
When you buy a subscription to NPO App and register to use the Services by submitting your contact information, you agree and consent that NPO App may send you communications relating to our Services and events or other business information.
When you register to use the free services offered by NPO App by submitting your contact information, you agree and consent that NPO App may send you communications relating to our Services and events or other business information.
Please contact us at support@desk.npoapp.com to opt out of receiving communications from us or you may opt out by clicking on the “unsubscribe” link at the bottom of the emails.
If you participate in our Website’s features such as online blogs by posting content, you understand that this information is publicly available.
NPO App allows nonprofits who pay for a subscription to our Services to use our email tools to contact their consumers for marketing, and information about donations and events, so you may receive emails from our system that originate with such nonprofits and that we send on their behalf. If you registered for an event or made a donation on the Service, your email address is available to that nonprofit. However, nonprofits may also import email addresses they have from external sources and send communications through the Service to those email addresses, and we will deliver those communications to those email addresses on the nonprofit’s behalf. You can opt-out of receiving certain types of promotional and marketing emails – but in such case you may not receive the full benefit of the Service. Opting-out can be done by clicking on the “unsubscribe” link at the bottom of the emails. Nonprofits who use our Services are responsible for following all applicable laws and regulations around SPAM, and gaining your consent for emails utilizing email tools. Please contact the nonprofit directly to remove your contact information from any email lists utilized by Email Tools.
When you make a donation, purchase a ticket or merchandise from a nonprofit through the Services, your full contact information will be shared with that nonprofit.
We may disclose your information to our professional advisers, including accountants, lawyers, and other professional advisers that assist us in carrying out our business activities.
Though NPO App makes every effort to preserve donor and customer privacy, we may need to disclose personal information when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our organization. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us including our Terms of Service.
We may disclose personal information that we collect or you provide to us with our affiliates or subsidiaries that require access to your personal information for business purposes.
NPO App may discloses personal information that we collect or you provide as described in this Privacy Policy to any buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our Website and Services is among the assets transferred.
In the event that NPO App is involved in a bankruptcy, merger, acquisition, consolidation, change of control, liquidation, reorganization, or sale or transfer of assets, your information may be sold or transferred as part of that transaction. Our obligations in this Privacy Policy will apply to your information as transferred to the new entity.
NPO App may use service providers to help operate and improve our Website and Services, assist us in providing products or services to you, to process and collect payments, to provide analytics, or provide tools we embed into our Website and Services. We may share information we have about you with such service providers, solely for their use to provide services to us. Please be aware that such service providers have their own privacy policies, which govern their use of your information collected directly from you.
The Website contains links to other sites and in certain circumstances, NPO App uses third parties to provide you with certain services. NPO App is not responsible for the privacy practices of such other sites or companies. We encourage you to be aware when you leave the NPO App Website and to read the privacy statements of each and every website that collects personal information. As a reminder, this Privacy Policy discloses the privacy practices for https://app.npoapp.com only.
NPO App is based in the United States of America. Any personal information you provide may be stored and maintained in a secure database in the United States or transferred to a secure database outside the United States. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored.
NPO App does not knowingly collect information from minors. To use the Website and Services, you must be the age of legal majority in your place of residence. By using the Website and Services, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use an application or other mechanism to determine the age of users of the Website or the Services. We will use commercially reasonable efforts to delete information associated with a minor as soon as practicable if we learn that a minor has submitted information to us. If you believe we might have any information from or about a child under 18, please contact us via support@desk.npoapp.com.
If you would like to access, modify, correct, or delete your personal information, please contact us at support@desk.npoapp.com. When you contact us, you may be required to provide us some details to verify your identity in this case. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or we are unable to verify your identity. In addition, if you have provided your information to the nonprofit you supported through the Services in accordance with this Privacy Policy, you may need to contact that nonprofit instead, if the relevant personal information is only accessible by that nonprofit. If we have received your information from a third party, we may not be able to modify, correct or delete your information.
NPO App periodically reviews and updates this Privacy Policy. If we decide to change this Privacy Policy, we will post those changes to our Website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also, in our sole discretion, notify you of such changes via an email to your email address that we have in our records. Any updates or changes to this Privacy Policy will become effective upon posting. By continuing to access or use any of our Website or the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.